Refund policy

30-Day Money-Back Guarantee

We want you and your pet to love what you buy from Wagbloom. If you're not happy with your order, contact us within 30 days of delivery and we'll make it right.

Damaged, faulty or wrong items

If your item arrives damaged, doesn't work, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Changed your mind?

If you simply don't like your item, contact us within 30 days of delivery with your order number. We'll explain how to return it. Once the return is confirmed, we'll refund the price of the item. Items must be unused and in their original condition.

Refunds

Approved refunds are sent back to your original payment method within 5 business days. Depending on your bank or PayPal, it may take a few more days to show up.

Orders that never arrive

If your tracking hasn't updated for 30 days or your order hasn't arrived within 30 business days, contact us and we'll send a replacement or a full refund.